Hotel rules and regulations
L’Empreinte Hotel is at liberty to refuse to receive guests whose dress is indecent and negligent. Customers behaving improperly towards staff or customers and contrary to public morality and order may be excluded from the premises.
Sanitary crisis
The hotel reserves the right to cancel any reservation due to the health crisis. Thank you for your understanding.
All hygiene measures specific to COVID 19 are taken within the establishment.
Bookings
Any booking made must be confirmed by the client, who must give a guarantee of payment of his choice, among the methods of payment accepted in the hotel (see regulations). Without a guarantee of payment from the client, the reservation cannot be considered valid. The client has the possibility to pay a deposit to confirm the reservation.
Rules
The payment of the stay is made at the departure of the client. The methods of payment accepted are : Visa, Mastercard, Eurocard, Amex. Cheques are no longer accepted due to an excessive number of unpaid bills.
If the guest wishes to interrupt his stay, he must inform the reception at least 24 hours in advance. The balance of the stay will be refunded if the payment has been made in full and if the rate chosen at the time of booking is not subject to a promotion or reduction.
Late arrivals or no-shows do not entitle the guest to any refund and will be considered as the actual taking of the room.
Cancellation
The client who has booked a room in our establishment has the possibility to cancel it under the following conditions:
In the event of cancellation, the deposit paid will be refunded in accordance with the establishment’s cancellation policy.
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In low season (from 07/02/2023 to 02/04/2023 and from 26/09/2023 au 31/10/2023): cancellation free of charge up to 48H on the day of arrival, after which 100% of the stay will be charged.
- In mid-season (from 03/04/2022 to 14/05/2022 and from 27/08/2023 to 14/09/2023): cancellation free of charge up to 48 hours before arrival, after which 100% of the stay will be charged.
- In high season (from 15/05/2023 to 24/05/2023 and from 29/05/2023 au 25/06/2023): cancellation free of charge until 48H before arrival, after which 100% of the stay will be charged.
- In summer (from 26/06/2023 to 26/08/2023 and special event periods): cancellation free of charge up to 72H before arrival, after which 100% of the stay will be charged.
Visitor’s tax
The visitor’s tax is not included in the price of the reservation. The fee is payable on site.
Bans
According to the law in force, smoking is strictly prohibited in public places. It is therefore strictly forbidden to smoke in the rooms, corridors, lounges and restaurant for reasons of safety and hygiene. Failure to comply with the law will result in a fee of 200€/stay to restore the room. It is also strictly forbidden to use gas appliances in rooms such as stoves… .
We ask you to respect the premises, as well as the decoration of your room.
Animals
The Empreinte Hotel accepts pets in its establishment. The animal’s stay is charged at 10€ per day. However, we ask our guests to respect the premises and not to leave the animal alone in the room. Our restaurant also accepts pets, provided they are kept on a lead and under the supervision of their owners.
For reasons of hygiene, we ask you not to put your pet on the armchairs and chairs. Any damage will be charged at 100€ for restoration and bactericidal disinfection.
Breakfast
It is served from 7.00 am until 10.00 am in the room provided for this purpose.
Car park
The car park is private and only available to guests who have booked a room in the hotel and have requested a car park. Your vehicle remains under your sole responsibility. It is advisable not to leave any apparent effects.
Access to the bedrooms
Rooms are available from 15:00 and must be vacated by 11:00. Please note that in the event of a later departure, an additional night will be charged. To keep the bedroom for an extra night, payment must be made before 12:00 noon, subject to availability. In addition, the bedroom is intended for a specific number of people; to ensure the hotel’s safety rules, no additional people should be accommodated. The management would like to draw the attention of its guests to the fact that the door of the room remains closed.
Nuisances
In order to respect the rest of the guests, please do not slam the doors or make too much noise, especially between 10 pm and 8 am. Any neighbourhood noise linked to a person’s behaviour may lead the hotelier to ask the client to leave the establishment without the need to take acoustic measurements, as long as the noise generated is likely to disturb the peace and quiet of the clientele (art. R.1334-30 and R; 1334-31 of the Public Health Code), and to fight against the exploitation of minors (clients as well as accompanying persons). A hotel bedroom is a place of rest. All trade is strictly prohibited.
Rules of Procedure
The hotel’s house rules apply to all bookings. Any stay implies acceptance of the special conditions and the hotel’s internal regulations.
In the event of non-compliance by the guest with any of these provisions, the hotel owner shall be obliged to ask the guest to leave the establishment without any compensation.
Discipline, loss & damage
Good physical and moral conduct is required. Acts that may cause public inconvenience, disturbance or damage to property are prohibited.
Our staff will warn anyone who fails to comply with these rules and, in extreme cases of unrest and poor behaviour, will call in the security services.
An inventory of the premises will be drawn up and a report will be made if users have damaged equipment. The cost of repairs resulting from such damage shall be borne by the customer or the organiser.
The client is responsible for any loss or damage caused on the premises of the Establishment.
The Empreinte Hotel or its staff cannot be held responsible for loss or theft of any kind affecting the client or their visitors. Safes are available in each room.
Hotel Empreinte may charge a cleaning fee of €200 if the room is left in a condition that requires additional cleaning or drying and dehumidifying time.
We remind you that the establishment is non-smoking and that outdoor areas are provided for this purpose. As soon as you enter the hotel and in each room, there are signs reminding you of this prohibition and the fine incurred.
After each departure, the rooms are checked. If Empreinte Hotel finds any theft or damage, a fine will be charged.
Any finding of non-compliance with the above rules and any finding of theft or damage will be charged a maximum of 200 EUROS per person found in the room within 5 hours of the guests’ check-out time (subject to verification of the room by the hotel staff).
Lost room keys will be charged at 1€ per key.
Litigation
In the event of a dispute between the trader and the consumer, they shall endeavour to find an amicable solution.
If an amicable agreement cannot be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the trader, i.e. the Association of European Mediators (AME CONSO), within one year of the written complaint to the trader.